Hello police? A man is forcing a new modem on me

RCN has been emailing me, calling me and sending me letters for the last month. I need a new modem. As of December 27th my modem will no longer work. They tell me they'll install a new one for free. Ok, fine, come on over.

The guy shows up. He looks at my modem and declares,

"That's your modem huh?"

"Yeah, I bought it four years ago."

"It's a modem router combo?"

"Yeah."

"All I brought today is a modem."

"Oh."

"You need a wireless router."

"Ok."

"RCN will rent you a router for $5 a month. Or you can get one from Best Buy. They're about $30."

"I'll buy one."

He moves to disconnect my modem. I jump,

"Wait! I don't want to do that."

"You have to."

"But if you install the new modem now, I won't have wireless right?"

"Right."

"So I don't want to do that now. I will get a router first."

He disconnects my current modem's power cord. I raise my voice,

"Stop. I don't want the new modem."

"You have to."

"I don't have to."

This is my house and my modem and if I don't want a new modem I don't have to have one. I don't have to have internet. My blood is up. The guy says,

"I'm calling RCN."

Fine.

He calls.

"Ok, you don't have to have it."

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